International orders International orders

International orders International orders

Thank you very much for visiting the website of Photo Gallery Artisan.
We ship our products oversea. Prior to making an order, please read the following information.
Please note that we cannot ship photo works of B0 (1030mm×1456mm) size overseas.
Please feel free to inquire with us if you have any question.

Ordering Ordering

We accept orders by e-mail (info@artisan-tokoyo).
Please enter the following required items on your ordering e-mail.

We accept orders by e-mail (info@artisan-tokoyo).
Please enter the following required items on your ordering e-mail.

  1. 1. Name
  2. 2. Postal code
  3. 3. Address
  4. 4. Telephone number (Phone number where you can be contacted in the day time)
  5. 5. E-mail address
  6. 6. Contents of your order
    •   Item number:
    •   Title of the item:
    •   Size of the item: 13inch×19inch or A4
    •   Type of frame: Aluminum or wooden
    •   Color of frame: Aluminum (Black/Silver/White) or Wooden (Natural/Brown/Black)
  7. 1. Name
  8. 2. Postal code
  9. 3. Address
  10. 4. Telephone number (Phone number where you can be contacted in the day time)
  11. 5. E-mail address
  12. 6. Contents of your order
    •   Item number:
    •   Title of the item:
    •   Size of the item: 13inch×19inch or A4
    •   Type of frame: Aluminum or wooden
    •   Color of frame: Aluminum (Black/Silver/White) or Wooden (Natural/Brown/Black)

After receiving your order via e-mail, we will send a confirmation e-mail within 2 business days, except for Saturdays and Sundays.
After sending the e-mail about payment and shipping fees, please complete your payment through PayPal within 1 week.
In relation to the estimated shipping time, it will take about 4 weeks from your payment, as our products are built-to-order.
When the shipping date has been confirmed, we send an e-mail with the details.

After receiving your order via e-mail, we will send a confirmation e-mail within 2 business days, except for Saturdays and Sundays.
After sending the e-mail about payment and shipping fees, please complete your payment through PayPal within 1 week.
In relation to the estimated shipping time, it will take about 4 weeks from your payment, as our products are built-to-order.
When the shipping date has been confirmed, we send an e-mail with the details.

  • *In the case you don’t receive our confirmation e-mail within 2 business days after your order, please be so kind as to contact us once more. *In the case you don’t receive our confirmation e-mail within 2 business days after your order, please be so kind as to contact us once more.

Payment Payment

We can accept payment only by PayPal.
After receiving your order e-mail, we will inform you the price of the items, including shipping fees and PayPal account details by e-mail.
Depend on countries and regions, import fees, duties and taxes amy be imposed. Please note that we have no control in relation to this and cannot preannounce these fees.

We can accept payment only by PayPal.
After receiving your order e-mail, we will inform you the price of the items, including shipping fees and PayPal account details by e-mail.
Depend on countries and regions, import fees, duties and taxes amy be imposed. Please note that we have no control in relation to this and cannot preannounce these fees.

Shipping & Delivery Shipping & Delivery

We deliver items overseas by insured EMS.
There are countries and areas where we cannot deliver our products. The details can be found at the URL below.
http://www.post.japanpost.jp/int/ems/country/all_en.html

We deliver items overseas by insured EMS.
There are countries and areas where we cannot deliver our products. The details can be found at the URL below.
http://www.post.japanpost.jp/int/ems/country/all_en.html

Please pay insurance premiums in addition to the following shipping fees when spending ¥20,000 or more on a single order.
For detailed insurance prices, please click here.

Please pay insurance premiums in addition to the following shipping fees when spending ¥20,000 or more on a single order.
For detailed insurance prices, please click here.

Asia Asia

WeightCharge
Within 1.0kg Within 1.0kg 1,800 yen 1,800 yen
Within 1.5kg Within 1.5kg 2,400 yen 2,400 yen
Within 2.0kg Within 2.0kg 3,000 yen 3,000 yen
Within 2.5kg Within 2.5kg 3,500 yen 3,500 yen
Within 3.0kg Within 3.0kg 4,000 yen 4,000 yen
Within 3.5kg Within 3.5kg 4,500 yen 4,500 yen
Within 4.0kg Within 4.0kg 5,000 yen 5,000 yen
Within 4.5kg Within 4.5kg 5,500 yen 5,500 yen
Within 5.0kg Within 5.0kg 6,000 yen 6,000 yen

North America/Central America & the Middle East, Oceania North America/Central America & the Middle East, Oceania

Weight Charge
Within 1.0kg Within 1.0kg 2,400 yen 2,400 yen
Within 1.5kg Within 1.5kg 3,200 yen 3,200 yen
Within 2.0kg Within 2.0kg 4,000 yen 4,000 yen
Within 2.5kg Within 2.5kg 4,700 yen 4,700 yen
Within 3.0kg Within 3.0kg 5,400 yen 5,400 yen
Within 3.5kg Within 3.5kg 6,100 yen 6,100 yen
Within 4.0kg Within 4.0kg 6,800 yen 6,800 yen
Within 4.5kg Within 4.5kg 7,500 yen 7,500 yen
Within 5.0kg Within 5.0kg 8,200 yen 8,200 yen

Europe Europe

Weight Charge
Within 1.0kg Within 1.0kg 2,800 yen 2,800 yen
Within 1.5kg Within 1.5kg 3,700 yen 3,700 yen
Within 2.0kg Within 2.0kg 4,600 yen 4,600 yen
Within 2.5kg Within 2.5kg 5,400 yen 5,400 yen
Within 3.0kg Within 3.0kg 6,200 yen 6,200 yen
Within 3.5kg Within 3.5kg 7,000 yen 7,000 yen
Within 4.0kg Within 4.0kg 7,800 yen 7,800 yen
Within 4.5kg Within 4.5kg 8,600 yen 8,600 yen
Within 5.0kg Within 5.0kg 9,400 yen 9,400 yen

South America & Africa South America & Africa

Weight Charge
Within 1.0kg Within 1.0kg 3,800 yen 3,800 yen
Within 1.5kg Within 1.5kg 5,400 yen 5,400 yen
Within 2.0kg Within 2.0kg 7,000 yen 7,000 yen
Within 2.5kg Within 2.5kg 8,500 yen 8,500 yen
Within 3.0kg Within 3.0kg 10,000 yen 10,000 yen
Within 3.5kg Within 3.5kg 11,500 yen 11,500 yen
Within 4.0kg Within 4.0kg 13,000 yen 13,000 yen
Within 4.5kg Within 4.5kg 14,500 yen 14,500 yen
Within 5.0kg Within 5.0kg 16,000 yen 16,000 yen
  • (Note: The heaviest weight if our products is 13inch×19inch wooden frame, and the shipping weight will be 5 kg. Therefore we can send all products within the shown shipping fees list) (Note: The heaviest weight if our products is 13inch×19inch wooden frame, and the shipping weight will be 5 kg. Therefore we can send all products within the shown shipping fees list)

Returns, exchanges and cancellations Returns, exchanges and cancellations

We do not accept any returns, exchanges or cancellations due to customers’ personal preferences.
Should any of the following cases occur, please contact us within 8 days after receipt of your order.

We do not accept any returns, exchanges or cancellations due to customers’ personal preferences.
Should any of the following cases occur, please contact us within 8 days after receipt of your order.

The product was damaged or defaced upon delivery
You received a different product from what was ordered.

The product was damaged or defaced upon delivery
You received a different product from what was ordered.

If the packing material was damaged, it can be considered an accident upon delivery.
It that case, the loss will be covered by EMS insurance so please make sure to contact the post office.

If the packing material was damaged, it can be considered an accident upon delivery.
It that case, the loss will be covered by EMS insurance so please make sure to contact the post office.

Contact Contact

If you have any questions, please feel free to inquire to us.

If you have any questions, please feel free to inquire to us.

  • Photography Division, Sangyo Henshu Center Co., Ltd.
  • Photo Gallery Artisan
  • Sales Manager
  • Ryota Aiyama
  • Photography Division, Sangyo Henshu Center Co., Ltd.
  • Photo Gallery Artisan
  • Sales Manager
  • Ryota Aiyama
Address
〒150-0001
1F URA OMOTESANDO, 4-21-10, Jingu-mae, Shibuya-ku, Tokyo, 150-0001, Japan
Phone number
+81 3 3470 4570
Fax number
+81 3 3470 4571
Address
〒150-0001
1F URA OMOTESANDO, 4-21-10, Jingu-mae, Shibuya-ku, Tokyo, 150-0001, Japan
Phone number
+81 3 3470 4570
Fax number
+81 3 3470 4571

Closed on Sundays and national holidays
Open: 11:00AM-19:00PM
Email: info@artisan-tokyo.com

Closed on Sundays and national holidays
Open: 11:00AM-19:00PM
Email: info@artisan-tokyo.com