Shopping Guide ショッピングガイド

配送にはどれくらいかかりますか? How long does delivery take?


  • ※ご注文の完了後、注文確認メールは自動配信させていただいております。
    お手数をおかけしますが、 もしくは03-3470-4570までご連絡をいただけますようお願いいたします。

A. Except for some products, it normally takes 3 weeks for delivery.
After confirmation of your order, we will contact you by e-mail or telephone to inform you of the delivery date.

  • *After completing your order, an automatic order confirmation email will be sent to you.
    In the case you do not receive the confirmation email, it may be possible there was a system error on our homepage or that your order was not received.
    We apologize for the inconvenience but please contact by email or telephone 03-3470-4570.
    In the case you do not receive the confirmation email, please be aware that we may need to contact you by telephone for the purpose of confirmation.
  • For international orders, please read here.

配送日・時間帯を指定できますか? Can I specify the delivery date/time?


In relation to the delivery time, you can choose from the following times: 12-2PM, 2-4PM, 4-6PM, 6-8PM or 8-9PM.

  • For international orders, please read here.

注文の返品・キャンセルはできますか? Are order returns or cancellations possible?






  • ※写真家本人による監修のもと、オリジナルプリントを作成し販売しております。

As our products are built-to-order, we cannot accept cancellations due to customers’ personal preferences.

[In the case when you received a different product from what was ordered]

Contact us within 8 days after receipt of your order. Returns or exchanges will be accepted.

[In the case when the product was damaged or defaced upon delivery]

Please check as to whether the delivery packages was broken, etc.
If there is any corruption in the packing materials, please contact us immediately.
Three could be a case that an accident occurred during shipment, so in that case please make sure to contact the shipping company.

  • *Under the supervision of the actual photographer, we create original prints for sale.
    Depending on your display environment, there may be slight variations between the actual thing and the color tone.
    We cannot accept returns or exchanges for reasons such as "The shade was different to what I imagined".
    Thank you in advance for your cooperation and understanding on this matter.
  • For international orders, please read here.

連絡先を教えてください? Who is the point of contact for inquiries?

京都写真美術館 ギャラリー・アルティザン
東京都渋谷区神宮前4-21-10 URA表参道1F
担当:相山 良太

Ryota Aiyama
Gallery Artisan
1F URA OMOTESANDO, 4-21-10, Jingu-mae, Shibuya-ku, Tokyo, 150-0001, Japan
Phone number: 03 3470 4570


If you have any queries or feedback regarding our products or store, please feel free to contact us.
We also welcome any photographers wishing to sell pictures in Artisan.